Shipping policy

Every order is packed by hand, here in Cincinnati. Here's exactly what to expect.

Where we ship

We currently ship within the United States, to all 50 states. Alaska and Hawaii are shipped at a separate rate, shown below and calculated at checkout.

We're not shipping internationally yet. If you're outside the US and want to know when we are, join the list and you'll hear first.

Processing time

Orders are packed and handed to the carrier within 1–3 business days. We don't ship on weekends or holidays.

During a drop or a restock, processing can take up to 5 business days. Our Edits are small and released in waves, so the days right after a release are our busiest. We'd rather pack your order properly than quickly. You'll get a tracking number the moment your parcel is on its way.

Rates

Contiguous US — the lower 48


Standard shipping	$7 flat, any order size
Orders over $150	Free

Alaska & Hawaii


Standard shipping	$15 flat
Orders over $150	$8

Getting a parcel to Alaska or Hawaii costs us considerably more, so we've priced those honestly rather than building the difference into everyone else's order. We'd rather show you the real number.

Rates are calculated at checkout and shown before you pay. Original shipping charges aren't refundable on a return.

Carrier and transit time

We ship USPS Ground Advantage. Once your parcel leaves us:

	Transit time
Contiguous US	2–5 business days
Alaska & Hawaii	5–10 business days

Remote and rural Alaska can take longer than the range above. These are the carrier's estimates rather than guarantees, and everything stretches during holiday weeks.

Transit time is separate from processing time. Counting both, expect your order in roughly 3–8 business days in the lower 48, or 6–13 business days to Alaska and Hawaii.

Tracking

You'll receive a tracking number by email as soon as your order ships. If tracking hasn't updated in 5 business days, reach out. Sometimes a parcel is moving and the scan isn't, and sometimes it needs us to chase it.

Your address

Please check your shipping address carefully at checkout. It's the single most common thing that goes wrong, and once a parcel is in the carrier's hands we can't redirect it.

If a parcel comes back to us as undeliverable, we'll reach out to arrange reshipment at cost, or issue store credit for the items less original shipping.

Lost or stolen parcels

If tracking shows delivered and the parcel isn't there, check with your household and neighbors first, then reach out within 7 days and we'll help you file a claim with the carrier. We can't be responsible for parcels marked delivered to a correct address, but we won't leave you to sort it out alone.

If a parcel is genuinely lost in transit — tracking stops and stays stopped — that's ours. We'll replace it or refund it in full.

Preorders

Some pieces are offered as preorders before they reach us. The ship window shown on the product page is our best estimate from the maker, not a guarantee, and it can move.

If your order contains both in-stock and preorder pieces, we'll ship the in-stock pieces right away and the preorder separately when it arrives, at no extra shipping cost to you. You can cancel a preorder for full store credit any time before it ships.