Refund policy

The policy

Every piece in our Edits earns its place, and it should earn its place in your closet too. If something isn't right, here's exactly how it works.

The window

You have 14 days from the day your order is delivered to start a return. After 14 days we're no longer able to accept it.

What's eligible

Items must be unworn, unwashed and unaltered, with the original tags still attached. Pieces that show wear, fragrance or makeup transfer can't be restocked, and we'll have to send them back to you.

What you get back

Because our Edits are small-batch, what we can offer depends on how the piece came to us.

In-stock, full-price pieces - returned within the window for a full refund to your original payment method. Once your return arrives and we've inspected it, allow 5–10 business days for the refund to reach you, depending on your bank. Original shipping charges aren't refundable.

Preorder pieces - returned within the window for store credit. Preorders are made to order and secured from our makers on a final-sale basis, which means we can't return them upstream. Store credit lets us say yes to a return we'd otherwise have to decline. You can also cancel a preorder for full store credit any time before it ships.

Marked-down and final-sale pieces - these are the end of a run, and they're not eligible for return or exchange. Anything final sale is marked as such on its product page before you buy it.

Using a discount code doesn't make your order final sale. If you shopped with a promo code, a creator code or a welcome offer, your pieces are returnable on exactly the same terms as anyone else's. Only items that are themselves marked down or labelled final sale are excluded.

Store credit

Store credit is issued as a Regal Lane gift card as soon as we've received and inspected your return. It doesn't expire, it can be used across the whole site, and it never has to be spent on the same piece.

If we got it wrong

If your piece arrives damaged, defective or simply isn't what you ordered, that's ours to fix. Contact us within 14 days of delivery and we'll cover return shipping and make it right with a replacement or a full refund, including what you paid to ship it. Whether or not the piece was a preorder or final sale. An error on our end is never yours to absorb.

A photo helps us move faster, but it isn't a condition.

Return shipping

Return shipping is the customer's responsibility, and we'd genuinely recommend a tracked service. We can't refund or credit a return that's lost on its way back to us. The only exception is the one above: if the mistake was ours, we pay.

Exchanges

Our Edits are intentionally small, so a piece you want may not still be here by the time a return reaches us. We handle exchanges as a return plus a new order: start your return, and place a fresh order for the size or colorway you want so it doesn't sell out while your first piece travels back. If that's the reason you're returning, say so when you reach out. We'll issue your credit the moment your return arrives rather than making you wait out the inspection.

Packages we can't deliver

If a package comes back to us as undeliverable or refused, we'll reach out to arrange reshipment at cost, or issue store credit for the item less original shipping. Please double-check your address at checkout as it's the single most common thing that goes wrong.

How to start a return

Reach out through our contact page with your order number and the piece you'd like to return. We're a small, founder-run brand, so a real person will come back to you with instructions and the return address.